Jesse Hover

Jesse Hover has a diverse work experience in the field of information technology. Currently, they serve as the Information Technology Help Desk Supervisor at Radiology Associates of North Texas, P.A., where they oversee a team of 10 Help Desk Analysts supporting 250 physicians and 150 company staff. Jesse is responsible for hiring and training new team members and also creates new IT training courses and provides instruction for technical support staff.

Prior to their current role, Jesse worked as the End User Computing Manager at Cognizant from 2017 to 2022. In this position, they led a team of 10 system engineers and provided mentorship and training to new members. Additionally, they offered expert guidance on advanced technical problems to multiple support teams.

Before Cognizant, Jesse held the position of Desktop Support Manager at nThrive in 2016, where they supervised 4 End User Technology Support technicians and provided lead technical support for over three thousand employees across the country.

From 2012 to 2016, Jesse worked at MedAssets as a Knowledge Management Analyst. In this role, they collaborated with the knowledge management team on creating knowledge articles, process documents, and end user training content. Jesse also performed workstation operating system migrations and trained end users on security best practices.

Jesse's work experience also includes serving as a Senior Desktop Support Technician at Randstad USA from 2011 to 2012 and as a Technical Support Analyst at the American Cancer Society from 2010 to 2011. In both roles, they provided technical support to a large number of employees and assisted with operating system upgrades and malware threat mitigation.

At the American Cancer Society, Jesse was promoted to the role of Information Technology Support Manager from 2006 to 2010. In this position, they supervised a team of IT support specialists, maintained service level agreements, and served as the primary support liaison to the chief officers. Jesse also coordinated high-priority support for various departments within the organization.

Overall, Jesse Hover has gained extensive experience in IT support and management, training, and project coordination throughout their career.

Jesse Hover has a background in computer science and desktop publishing/computer graphics. They attended the Peralta Colleges but it is not specified when their education occurred or if they obtained a degree. Additionally, they also received a certification in A+ from CompTIA in November 2013.