Katy Simmons

Katy Simmons is a seasoned professional with extensive experience in customer support and account management within the tech and advertising sectors. Currently serving as a Senior Customer Support Representative at Radix DLT Ltd since June 2021, Katy excels in managing support queries, creating support documentation, and optimizing user assistance processes. Previous roles include Senior Customer Support Manager at Verasity, where responsibilities encompassed high-level support and community management, as well as a Senior Account Manager at Level Up Media Ltd, overseeing a portfolio of B2B accounts and managing a remote team. Katy's career also includes significant roles in community management, media analysis, and content writing, alongside a solid educational background in English and Creative Writing from The Manchester Metropolitan University.