Raiffeisen Bank Albania
Vjola Mato is a seasoned professional in customer experience optimization and digital solutions with extensive expertise in the telecommunications and banking industries. Currently serving as a Customer Experience Expert for Digital Channels at Raiffeisen Bank Albania since January 2022, Vjola Mato coordinates stakeholder workflows and analyzes customer feedback. Prior roles include heading the Digital Unit as Product Owner at ONE Telecommunications and Telekom Albania, where responsibilities encompassed the strategic development of digital services and overseeing web and app design. Vjola Mato's career also includes significant experience in media planning, marketing management, and client services, with prior positions at Albanian Mobile Communications and Abissnet. Vjola Mato holds a Bachelor's degree in Business Administration and Management from the University of Tirana.
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Raiffeisen Bank Albania
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The Raiffeisen Bank is the largest bank in Albania, with more than 60% of all retail deposits and the largest branch network.