Manuel Diem possesses extensive experience in IT management, currently serving as the Head of IT Operational Excellence at Raiffeisen Bank International AG since May 2014, with prior roles including Head of Agile Delivery for Market & Integrated Risk and Project Manager. Previous experience includes serving as an Organizational Project Manager at Erste Group Bank AG from November 2010 to April 2014, and as an IT Consultant at RZB from August 2005 to October 2010. Initial career stages involved multiple internships at Nalco Chemical and a role as Praktikant in ORG/IT HelpDesk at RZB. Manuel Diem holds a Mag(FH) in Projektmanagement und IT from Fachhochschule des bfi Wien II and completed education at TGM Wien XX.