Mihaela Ionescu

Mihaela Ionescu is a Senior Business System Analyst at Raiffeisen Bank Romania since February 2020, with extensive experience in analyzing business requirements, assessing feasibility, and transforming requirements into functional specifications. Previous roles include Process Improvement Specialist/Project Manager at UNIQA Asigurari SA, where project management and business process optimization were key responsibilities, and a tenure at NN, where Mihaela coordinated continuous improvement projects using Lean Six Sigma methodologies. With an academic background in Commercial Management and Economics from Dimitrie Cantemir University and Colegiul Economic Hermes, Mihaela has built a robust career in business analysis, process improvement, and claims management in the insurance sector.