The Rail Delivery Group (RDG) brings together passenger and freight operators, Network Rail and HS2 to build a better railway, connecting the country and delivering more reliable services for customers.

Investing for the long-term, we are working together to make journeys better and local economies stronger, giving communities the right to new economic opportunities, now and for generations to come.

Note: On 24 October 2016, the Association of Train Operating Companies (ATOC) and the Rail Delivery Group adopted the single name of Rail Delivery Group. Find out more at http://www.raildeliverygroup.com/media-centre/press-releases/2016/469771023-2016-10-21.html

Freight

Rail

Transportation

Rail Delivery Group

Jacqueline Starr

Rachel Bartholomeusz

John Backway

Paul Bowden

Alan Cain

Susan Alake

Richard Evans

Craig Lockley

Peter Scranney

Barbara Yussuf

Michael Moruzzi

Kelvin Priddle

Josh Coe

Tennessee Airdrie

Cheryl Green

The Customer Experience Management team at Rail Delivery Group focuses on enhancing the passenger journey by ensuring seamless communication and support across all service touchpoints. They collaborate with various stakeholders to develop initiatives aimed at improving customer satisfaction, addressing concerns, and implementing effective service delivery processes. Their goal is to create a positive travel experience that drives customer loyalty and supports the long-term growth of the railway network.

Customer Experience Management

Data Analysis and Insights

Marketing and Communications

Customer Experience Management

About

Team members

Other teams at Rail Delivery Group

Data Analysis and Insights

Marketing and Communications