Valentina Cesani

Valentina Cesani is a seasoned professional with extensive experience in operations and customer service management within the travel and transportation sectors. Currently serving as Chief Operating Officer and Chief Customer Officer at Rail Europe since March 2022, Valentina previously held the role of Chief Operating Officer at OUI.sncf from October 2011 to March 2022, where responsibilities included managing a network of 16 fulfillment and support centers globally and successfully relocating operations to reduce environmental impact and costs. Valentina's background also includes roles at GTA as Worldwide Emergency Coordination Manager, where a unified call center was established, and Base Travel as Products & Operations Manager in New Zealand, overseeing performance of travel consultants and branches. Early career experience at Miki Travel as a Japanese Tour Guide highlighted Valentina’s multilingual capabilities and customer engagement skills.