Marketing and Customer Experience

The Marketing and Customer Experience team at Railbookers Group is responsible for crafting compelling marketing strategies that promote the company’s rail travel offerings and enhance brand awareness. They ensure exceptional customer interactions by managing a quality assurance program for the call center and overseeing guest experience initiatives, particularly in the UK market. This team also focuses on employee engagement to foster a customer-centric culture, ensuring that both guests and staff have a positive experience with Railbookers Group’s products and services.