Michelle Tongerie

Michelle Tongerie has a diverse range of work experience in the field of web design, development, and IT support. Michelle'smost recent role is as a Customer Success Engineer at Raisely, starting in December 2021. Prior to that, they worked at the Department for Environment and Water from October 2015 to December 2021, where they served as a Web Designer. In this role, they were responsible for the design, functionality, and usability of the department's websites and web applications. Michelle'sduties included user interface design, extending CMS functionality, producing prototypes and mock-ups, optimizing sites for speed and scalability, and providing technical customer support.

Before their position at the Department for Environment and Water, Michelle worked at the Department of Environment, Water and Natural Resources from January 2009 to October 2015 as a Web Consultant. Michelle'sresponsibilities included developing and publishing content for the department's intranet and internet sites and assisting with the transition of content to a content management system. Additionally, they collaborated with subject matter experts on content development and performed SharePoint data migration tasks.

Prior to their time at the Department of Environment, Water and Natural Resources, Michelle held the role of CMDB System Administrator at the Department for Environment and Heritage from December 2004 to January 2009. In this position, they were in charge of implementing and maintaining the department's configuration management database for IT asset management, change management, and service desk tickets. Michelle'sduties included assisting in the design and development of workflows, data cleansing and migration, and coordinating bulk changes to the CMDB.

Michelle's career in IT began at the Department for Environment and Heritage in November 2003, where they worked as a Senior IT Helpdesk Officer. Michelle'sresponsibilities included providing first-level help desk support for software, hardware, and general IT-related inquiries. Michelle also monitored and administered reported incidents, problems, and requests. Prior to this role, they served as an IT Helpdesk / Desktop Support Officer, providing similar support and ensuring accurate recording, updating, and resolution of incidents, problems, and service requests. In addition, Michelle had previous roles as a PC Rollout Officer and ICT Support - IT Trainee, where they provided first and second-level ICT support and assisted clients with software packages and user-friendly documentation.

Overall, Michelle Tongerie's work experience showcases their expertise in web design, development, IT support, and customer success.

Michelle Tongerie attended Ross Smith Secondary from 1995 to 1998. Michelle obtained additional certifications in various programming and web development courses. In 2023, they completed the courses "Learn JavaScript: Asynchronous Programming" at Codecademy, "Learning Koa" at LinkedIn, "Building RESTful APIs with Node.js and Express" at LinkedIn, and "Hands-On Introduction: React" at LinkedIn. In 2022, they obtained the certifications "Introduction to Web APIs" at LinkedIn and "Learn Sass Course" at Codecademy. In 2022, they also completed the course "Learning React.js" through the LinkedIn Learning App.