Jay Pipho

Jay Pipho is the current Director of CS at Raken. Prior to that, they were the Client Services Manager at ReviewBuzz from January 2014 to December 2019. In this role, they managed the Client Success (account managers) department and the Client Support (tech support) department. Prior to that, Jay was an Operations Supervisor at Best Buy from January 2006 to December 2014. In this role, they supervised Phone Operators, Cashiers, Customer Service, and Back Office Lead. Jay was also responsible for all cash and check balances and supply check book for the store. Jay has displayed outstanding problem resolution skills to meet customer needs. Jay has also lead all New Hire trainings and was responsible for all employee files and store level HR input.

Jay Pipho has a certification from Gainsight in Customer Success Certification.

Some individuals on their team include Dennis Torculas - Customer Success Support Manager, ashley - Customer Success Manager - Onboarding. Jay Pipho reports to Thiago Nascimento, VP of Customer Success.