Giovanni Perrucci

Giovanni Perrucci is a seasoned professional in customer relationship management with extensive experience across various companies. Currently serving as a Senior Manager in Customer Relationship Management at Rakuten since March 2021, Giovanni has previously held significant roles at Audible, Inc. as a Customer Engagement Manager and at Aklamio as a Senior CRM. Expertise includes the implementation of customer journeys, data analysis, A/B testing, and translating content for diverse markets. Giovanni's background also encompasses CRM roles in internationalization and email marketing management, with a strong foundation in communication studies and event management from prestigious institutions, including a Master of Arts from the Università degli Studi di Bologna.