Sophie Humphrey

Sophie Humphrey is a dedicated professional with extensive experience in customer support and product management, currently serving as a Product Specialist at Rally UXR since March 2024. In this role, Sophie focuses on enhancing customer experiences by managing an expansive Help Center and creating comprehensive support resources. Prior to Rally UXR, Sophie worked as a Technical Product Support Specialist at Canix, where expertise in troubleshooting and product testing helped improve customer satisfaction. Additionally, Sophie modernized the Accounts Receivable department at Pacific Nurseries, established Quality Assurance best practices at Scale AI, and achieved high success and satisfaction rates as an Independent Contractor with TaskRabbit. Sophie's management experience also includes improving operations and customer relations as Front Of House Manager at The Golden West.