Ana Clara Nonato

Ana Clara Nonato has been working in the customer service and public service industry since 2012. Ana Clara began their career as an Assistente Comercial e Atendimento at the Associação Portuguesa de Desportos in 2012, where they were responsible for customer service, scheduling visits to the unit, and negotiating enrollments and registering students in the data system. In 2018, they began working as a Servidora Pública for the Governo do Estado de São Paulo. In 2019, they took on the role of Auxiliar de Recepção at G4S, where they attended to the public, triaged hospital documents, and controlled access in the hospital's emergency routes. In 2021, they began working at Ramper as a Senior Customer Support Analyst and Customer Support Analyst, where they provide customer service through chat and email, answers questions, and resolves platform-related issues.

Ana Clara Nonato completed their degree in Comunicação Social from Uninove - Universidade Nove de Julho between 2012 and 2015 with a focus in Publicidade e Propaganda. In 2015, they obtained a certification in Gestão de Marketing Digital from São Paulo Digital School. In 2020, they obtained a certification in Customer Success from Sebrae. In 2021, they obtained a certification in Customer Experience Management from FIAP. Finally, in 2022, they obtained two certifications, Formando Campeões: Liderança F.C. from Escola Conquer and Customer Experience (CX) from Escola Conquer.