Charlotte Wood

Charlotte Wood is an accomplished professional with extensive experience in the healthcare and retail sectors. Currently serving as Contact Center Manager and Quality Assurance & Training Manager at Ramsay Health Care UK since March 2023, Charlotte has progressed through various roles at the company, including Deputy Manager and Senior Enquiry Advisor. Skills include effectively handling patient inquiries and facilitating appointment scheduling. Prior experience includes serving as an Optical Consultant at Boots Opticians, where training and operational management were key responsibilities, and quality assurance roles at VCG-Kestrel. Charlotte began a career in customer service at Whittard of Chelsea. Educational qualifications include a BA(Hons) in Contemporary Applied Arts from the University of Hertfordshire, along with an NVQ in Optical Retailing and a Diploma in Art Foundation Studies.