Christian Torres

Christian Torres is a Senior Service Desk Technician at Rapid7, with experience as a Help Desk Technician at IT Support Guys. Torres specializes in providing Tier 1 and Tier 2 technical support for Windows and Mac OS systems, managing user onboarding and offboarding, and addressing cloud and network-related issues. The role includes proactive monitoring, client communication, and the training of new technicians. Previous experiences include a Marketing Internship at In STEPPS and a Logistics Internship at the American Red Cross Greater New York. Christian Torres holds a Bachelor of Science in Business Administration from Brooklyn College and has completed an Audio Engineering Certification at Touro University. Technical skills encompass expertise in various operating systems, cloud administration, networking, and security protocols.