Danielle H.

Danielle H. is a seasoned IT professional with a Bachelor of Business Administration in Management Information Systems from Augusta State University. Currently serving as a Senior Service Desk Technician at VyStar Credit Union since June 2023, Danielle has an extensive background in technical support and operations analysis. Previous experience includes roles at Optum as an Operations Analyst, where workflow optimization was key, and at VyStar Credit Union as a Service Desk Technician III, focusing on customer satisfaction and support engagement. Earlier positions include Associate Technology Specialist at Florida Blue, Application Support Specialist at Georgia Bank and Trust, and Sales Associate at DSW, alongside a PC Support Internship at Georgia Health Sciences. Danielle is proficient in problem resolution, customer service, and technical support management.