Jamie Cullen

Jamie Cullen has a diverse work experience spanning over several years. They began their career at GFI Software, where they held various roles, including Support Technician, Technical Coordinator, Consumer Support Manager, and Enterprise Support Manager. During their time at GFI Software, they achieved the Certified Support Manager certification and guided supervisors in their roles while maintaining high levels of customer satisfaction.

Jamie then moved on to Sunbelt Software, where they were promoted to Director of Support. In this position, they were responsible for overseeing the support department, coaching managers, and maintaining excellent customer satisfaction. They also worked closely with sales and IT to improve processes and systems.

After Sunbelt Software, Jamie worked at A&M Supply as a Human Resources Assistant, handling payroll processing and personnel files. They then held positions at Suncoast Hospice and RBD | Retail Business Development in payroll and HR/payroll coordination roles respectively.

Jamie joined SalesMakers, Inc. as a Human Resources Supervisor and later became the Human Resources Manager. In these roles, they managed day-to-day HR operations, processed new hires, ensured compliance with policies and regulations, handled employee complaints, and played a crucial role in switching HR systems.

Jamie then briefly worked at Community Health Solutions of America in an HR & Payroll role before joining Malwarebytes. At Malwarebytes, they held multiple positions, including Senior Manager of B2B Customer Success, Director of Global Customer Success, Senior Director of Global Support & Services, and Vice President of Support & Services. During their tenure at Malwarebytes, they focused on improving customer satisfaction, building and coaching teams, and creating strategies for support and services.

Currently, Jamie is working at Rapid7 as a Senior Director of Customer Experience. In this role, they identify areas of improvement, develop strategies, and promote the vision and strategy to drive positive outcomes for Rapid7.

Overall, Jamie Cullen's work experience showcases their expertise in customer support, services, and human resources roles. They have a proven track record of improving processes, building teams, and achieving high levels of customer satisfaction.

Jamie Cullen completed an Associate of Arts degree in Business Administration and Management at St. Petersburg College from 2020 to 2021. Prior to that, from 2001 to 2004, they earned an Associates degree in Computer Science from Baker College Center for Graduate Studies. In addition, Jamie obtained a certification in "Be the Manager People Won't Leave" from LinkedIn in December 2021.