Rahat Nehal

Rahat Nehal is a seasoned professional in customer support and technical assistance, currently serving as the Senior Director of Global Customer Support at Rapid7 since January 2021, after previously holding the position of Director in the same organization. Nehal has extensive experience in leading global support teams across multiple locations, developing complex-case resolution functions, and establishing Centers of Excellence. Prior to Rapid7, Nehal was the Director of Application Services at FairWarning®, managing a 24x7 team focused on patient privacy and cloud security. Nehal's career also includes significant roles at Calix, where leadership of the Technical Assistance Center resulted in high customer satisfaction, and at AT&T, providing network engineering support and training. Nehal holds an MBA from SMU Cox School of Business and a BBA in Finance from the University of North Texas.