Rob Otoka is a seasoned professional with extensive experience in operations and client success across various sectors. Currently serving as Senior Director of Operations and Enablement at RapidRatings, Rob oversees critical operational processes and performance metrics that enhance client delivery. Prior roles include Director of Operations and Enablement at RapidRatings, Senior Program Manager at Mimecast, and Senior Project Manager at TomTom, where significant improvements in customer journey mapping, survey participation, and service delivery were achieved. As the founder of yVoC Consulting, Rob focuses on customer understanding to drive growth. Rob's academic background includes a Bachelor of Science in Business Communication from Bentley University.
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RapidRatings
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RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk. RapidRatings provides the most sophisticated analysis of the financial health of public and private companies in over 140 countries worldwide. The company’s predictive analytics provide insights into how suppliers, vendors, and other third parties are likely to perform.