John D. Mahoney is a seasoned Global Support Leader currently serving as the Senior Manager of Cloud Technical Services, CyberSecurity, and Customer Assurance Program at RapidScale. With experience at Reltio from 2017 to 2023 as the Director of Technical Support and Escalations, they led a diverse team and significantly improved customer satisfaction and team engagement. Earlier in their career, they held technical and leadership roles at IBM and NetApp, where they excelled in critical situation management and developed predictive analytics models to enhance support processes. John has a proven track record in relationship building and implementing machine learning frameworks to optimize customer support experiences.
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