Ana Paula Paolini Cola

Ana Paula Paolini Cola is a seasoned CRM Specialist currently serving as the Product/Tech LATAM CRM Supervisor at Rappi since August 2021. With extensive experience in project management, team leadership, and CRM solutions, Ana Paula has successfully designed processes to enhance efficiency across LATAM operations, managing a diverse team supporting over 1000 active users. Previous roles include CRM Analyst at Rappi, contributing to data-driven decision-making and continuous improvement initiatives, and Inside Sales Executive, where skills in B2B prospecting and sales execution were honed. Ana Paula's educational background includes a degree in Information Systems from Universidade São Judas Tadeu and a Technical degree in Information Technology from Colégio Nossa Senhora de Lourdes.