“We are proud to focus on the development, engagement and wellbeing of our brilliant Rapport Ambassadors who consistently deliver exceptional Guest and Workplace services to our clients and their guests every day.”
-	Dirk Talsma, Managing Director

Rapport has received many awards for its focus on Employee Engagement including ‘3 Stars’ from Best Companies, the company behind the Sunday Times 100 Best Companies to Work For list.  Other awards that Rapport has received include:
-	Cateys Front of House Team of the Year (four times)
-	Cateys People & Training award
-	HR Diversity Champion for the Global Diversity List
-	Diversity and Inclusion award for HR in Hospitality Award
-	People Development Award at the FSM awards

Rapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We provide services in all major cities in UK & Ireland, also globally with a strong presence in North America, Canada, Denmark, Switzerland and Hong Kong. 

The company’s fully managed offer includes reception, concierge, client meeting room management, community manager, workspace and floor coordination, switchboard and other call services. Our Ambassadors create rapport with clients and their guests from the outset, leaving them with the perfect impression every time. 

Employee engagement, personal and professional development, and career progression for our Ambassadors is always a priority for us. We have a highly resourced internal Learning & Development team who constantly provide new and innovative training and workshops. Rapport also provides countless engagement initiatives and employee-led networks to join.

Instagram: @rapport_guest_services
Twitter: @RapportService
Facebook: @RapportService
MyGwork: Rapport

Employee Benefits

Rapport Guest Services

Dirk Talsma

Daniel O’hehir

Russ Browning

Harvey Nichols

Sonia Louro

Melissa Harvey

Kathrin Willhelm

Hayley Barnard

Gary Acheson

Emma Williams

Emma Jonas

Daniele Filippone

Anouk Van Den Ing

Abbie Livesey

The Operations Team at Rapport Guest Services ensures seamless delivery of front and back-of-house guest services across various global locations, including the UK, North America, and Hong Kong. They manage and coordinate reception, concierge, meeting room management, and other essential client services to maintain high-quality standards. This team is also responsible for implementing continuous improvement initiatives, overseeing employee training and development, and driving operational efficiency to enhance client and guest experiences.

Operations Team

Guest Services and Reception

Management and Coordination

Operations Team

About

Team members

Other teams at Rapport Guest Services

Guest Services and Reception

Management and Coordination