Romy Monzialo

Romy Monzialo is an experienced IT operations leader currently serving as the Head of Operations IT Factory at RATPgroup since August 2020, overseeing critical IT domains including data backup, automation, monitoring, and IT service management. Prior roles include Deputy Head of Operations IT, focusing on incident management, and Head of Operations IT at SERVAIR, where responsibilities spanned infrastructure and customer service. Earlier experience includes managing IT support services at Médecins Sans Frontières and Coheris, where Romy developed information systems strategies and led IT support operations for major corporate clients. With expertise in project management and a strong background in technical support, Romy has a proven track record in optimizing IT operations and enhancing service delivery.