Geeta Eral

Geeta Eral serves as the Head of Customer Experience at Rayna Tours since February 2024, bringing extensive experience in customer service and training from previous roles. Prior to this position, Geeta spent over 16 years at MakeMyTrip.com, also as Head Of Customer Experience, where a strong focus was placed on leveraging technology to enhance problem-solving and improve customer satisfaction metrics. Earlier roles included training at Wipro BPO for AOL processes and coaching teams at AOL on technical and cancellation processes. Geeta's academic background includes a Bachelor of Science in Computer Science, a Professional Diploma in Web Engineering, and a degree in Advertising Management, complemented by a Train the Trainer certification from Dale Carnegie Institute India.