Sean Dormanen

Sean Dormanen is a seasoned professional in service delivery and operations, currently serving as Service Delivery Manager at Razor Consulting Solutions since January 2019. In this role, Sean manages relationships with over 70 Microsoft Partners, focusing on enhancement support plans, renewals, and recapture rate issues, successfully maintaining a 90% recapture rate within a $200 million business. Previous experience includes positions at Infosys BPM, where Sean operated as Escalation Manager and Entry Validation Specialist, fielding high-risk cases and ensuring quality compliance in processing orders for Microsoft Dynamics partners. Sean's expertise extends to order processing, sales operations, and work instruction architecture, with a strong foundation in customer service within the Microsoft ecosystem. Educational background includes studies at Central Lakes College.