Joanne Haywood

Joanne Haywood is a seasoned Senior Business Analyst with extensive experience in the banking sector, currently at RBS International since July 2019. Joanne has a strong background in delivering innovative solutions using Agile methodologies and various technologies, prominently including Microsoft Dynamics 365 and IBM BPM. Throughout the career, Joanne has excelled in requirement analysis, stakeholder collaboration, user acceptance testing, and managing product backlogs, contributing significantly to projects such as the Business Banking Switch Scheme and various migration initiatives. With previous roles at Lloyds Banking Group and RBS, Joanne has demonstrated expertise in process improvement, operational assessments, and project management, consistently enhancing customer experiences and operational efficiency.