Kyle Gouyet

Kyle Gouyet is an experienced technology service manager currently leading a team of first-line technology service desk analysts at RBS International since October 2015. Responsible for providing high-quality customer service to approximately 2000 colleagues across multiple locations, Kyle collaborates with various teams to enhance business processes and policies aimed at improving customer experiences. Prior to this role, Kyle served as a technology service desk analyst, delivering first-level technical support to 1500 colleagues and managing incident resolution. Earlier experience includes roles at Airtel-Vodafone as an exposure executive and customer service executive, where responsibilities included monitoring usage, managing risk evaluations, and providing accurate product and service information. Kyle's educational background includes studies at Highlands College, Jersey.