Horia Buga

Horia Buga possesses extensive experience in customer service operations and management, currently serving as the Director of Customer Service Operations at Digi Romania since May 2016. Prior roles include Head of Universities Candidate Management at QS Quacquarelli Symonds and Head of Retail Recovery at APS Holding S.A. Horia's expertise encompasses coordinating large teams, managing operational procedures, setting performance targets, budgeting, and enhancing collection processes. Horia has also held leadership positions at EOS KSI Romania as a Collection Team Leader and has experience in customer care with Vodafone. Horia holds a Master’s degree in Management and Business Communication from Scoala Nationala de Studii Politice si Administrative and a BA in Economics from Universitatea „Spiru Haret” din București.