Gerardo Jimenez

Gerardo Jimenez, LSSGB, has extensive experience in business operations, program management, and global account leadership. With a background in managing daily operations and overseeing personnel in various industries such as BPO, call centers, and financial services, Gerardo has a Bachelor of Business Administration degree from Universidad Regional Del Norte. Currently serving as the Director Near Shore Operations at RDI Corporation, Gerardo is responsible for call center performance and program coordination, with a focus on expanding operations in Mexico. Prior roles include Global Account Director at Xerox and AVP Operations at GENPACT LLC, showcasing their expertise in managing profit and loss records and implementing strategies to meet company goals.