Jeremiah Peddersen

Jeremiah Peddersen is a seasoned professional with extensive experience in workforce management and operations. Currently serving as the Director of Workforce Management at RDI Corporation since September 2013, Jeremiah Peddersen is responsible for strategic planning for multiple contact centers, overseeing a team that supports over 100 clients through activities such as forecasting, capacity planning, and scheduling. Previous roles include contributions at Convergys, where Jeremiah Peddersen coached and supervised employees in an operations environment, and at Microsoft Small Business Center, providing technical support and customer education. Jeremiah Peddersen holds a Bachelor of Business Administration in Management and Operations from Northern Kentucky University, completed between 2010 and 2014.