Tom Hornsby

Tom Hornsby is an accomplished professional with extensive experience in client services and digital operations. Currently serving as Senior Director of Client Services at RDI Corporation since March 2021, Tom previously held leadership roles at Green Dot Corporation and Citi, where responsibilities included overseeing large teams and enhancing customer engagement across diverse channels. Noteworthy accomplishments at Citi involved managing a digital support organization and optimizing customer service performance through various platforms, while also establishing recovery operations and leading collections teams. Tom's educational background includes a Bachelor of Arts from Mount St. Joseph University and prior studies at Wittenberg University and Elder High School.