James Pelen

James Pelen is an experienced IT professional currently serving as an Application Support Administrator at Reading Partners since October 2023, focusing on user support for an educational platform. Prior to this role, James worked as a Technical Support Specialist at Amira Learning, where responsibilities included Tier 2 technical support for an AI-driven literacy program. James also held the position of Technical Support Manager at 1WorldSync, managing customer support for ChannelOnline, and served as a Senior Technical Support Specialist with a similar focus. Earlier experience includes roles as an Analyst/Programmer at Capgemini, a Software Engineer at Trident Systems, and a Systems Development Intern at Fandango. James holds a Bachelor of Science degree in Computer Engineering from the University of California, Riverside.