Natacha Fortis, M.Ed

Natacha Fortis, M.Ed has over 16 years of experience in the education industry, primarily focusing on customer success and account management. Natacha is currently working as a Senior Customer Success Manager at Vivi since October 2022. Prior to this, they held roles at DreamBox Learning, where they served as a Senior Client Experience Manager from November 2021 to May 2022 and as a Sr. Customer Success Manager and Team Lead. Natacha also worked at Reading Plus as a Customer Success Manager. Natacha's early career includes positions at Learning Ally, where they progressed from a Program Manager to an Education Engagement Manager and later an Account Manager. Natacha began their career as an Adjunct English Professor at Red Rocks Community College. Natacha's experience also extends to HOPE Online Learning Academy Co-Op, where they held multiple roles, including Secondary Language Arts Instructor, Title One Reading Specialist, and Site Coordinator. Natacha effectively communicated with various stakeholders and managed the program according to educational objectives and policies. Overall, Natacha Fortis possesses a wealth of experience in the education sector, specifically in customer success, account management, and program coordination.

Natacha Fortis, M.Ed has a diverse education history. In 2001, they started their undergraduate studies at the University of Colorado Denver, where they pursued a Bachelor of Fine Arts (BFA) degree in Art History. Natacha completed this program in 2004. Following this, they attended Metro State University from 2004 to 2006, earning a Bachelor of Arts (BA) degree in Secondary Education-English.

Natacha furthered their education by enrolling at Jones International University and pursued a Master of Education (MEd) degree in Teaching English as a Second or Foreign Language/ESL Language Instructor from 2009 to 2011.

In addition to their academic achievements, Natacha Fortis has obtained various certifications to enhance their skills. In May 2022, they completed the Level 1 Customer Success Foundations certification offered by Growth Molecules™, LLC. Natacha then proceeded to obtain the Level 2 Customer Success Advanced certification from Growth Molecules™ in November 2022.