Tiera Jones

Tiera Jones is an experienced Technical Support Engineer at Real Geeks since October 2017, specializing in data management, migration, and MLS database support, as well as ticket escalation handling and root cause analysis. Prior to this role, Tiera served as a Software Support Specialist, providing customer service through the Zendesk ticketing system and working with HTML, CSS, Python, and MongoDB. Earlier experience includes working as a Geek Squad Consultation Agent at Best Buy, where Tiera diagnosed software and hardware issues, and as a First Assistant Manager at Jimmy John's, demonstrating leadership and financial analysis skills. Tiera also held the role of Catering Manager, focusing on customer relationship management and sales tracking. Tiera holds a Bachelor's degree in Information Technology from Stephen F. Austin State University, earned in 2016.