Richard Ryan Valdez

Richard Ryan Valdez has extensive experience in technical support and application support, currently serving as Support Lead at Real Life Sciences since March 2021. Prior roles include Application Support Specialist at IQVIA, where responsibilities involved providing third-level support for the Wingspan eTMF system, managing escalated tickets, and collaborating with a second-level support team. Richard has a background in IT service desk roles at Concentrix and Seven Seven Corporate Group, focusing on client issues, technical support, and account management via various ticketing systems. Additional experience includes desktop support at First Datacorp and technical support at Global Payments Inc., with expertise in Microsoft Office 365 and remote technical assistance.