Reality Based Group
Brian Rothschild is an accomplished Customer Engagement Director at Reality Based Group since March 2018, where expertise lies in consulting senior-level executives at Fortune 500 companies to enhance customer experience and drive revenue growth. Prior to this role, Brian operated as a Business Owner at Camp Gladiator from August 2013 to December 2018 and served as Director at Celebrity Cruises, Inc., overseeing spa and fitness center operations while mentoring staff and driving marketing initiatives. Brian's earlier experience includes training athletes at the University of Houston and managing public relations and special events for student-athletes at the University of Arizona. Brian holds a Bachelor's Degree in Communication and Media Studies from the University of Arizona and a Master's Degree in Kinesiology and Exercise Science from the University of Houston.
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Reality Based Group
Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?