Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines.

Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?

Consulting

Reality Based Group

Josh Stern

Chris Davis

Tim Williams

Renee Desantis

Rachel Campbell

Nathan Richardson

David Maxwell Cole

Chris Vanasdlen

The Video Production Team at Reality Based Group specializes in creating high-quality video content that supports our customer experience management solutions. This team captures, edits, and produces insightful video demonstrations, training materials, and promotional content. Their work ensures our clients have clear, visual documentation and engaging media that highlight front-line activities and best practices for business improvement.

Video Production Team

Customer Success Team

Sales and Recruiting

Video Production Team

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Team members

Other teams at Reality Based Group

Customer Success Team

Sales and Recruiting