Ian Downes

Ian Downes is a seasoned professional in the real estate technology sector, currently serving as the Director of Broker Success at realtor.com since August 2016. In this role, Ian oversees a suite of SaaS, B2B, and CRM solutions that facilitate connections between consumers and real estate professionals. Prior experience includes serving as the Senior Implementation Manager at realtor.com, where responsibilities included onboarding and supporting broker accounts. Ian's background also features a tenure at Top Producer Systems, where as Customer Care Team Lead, Ian managed department operations and provided support to brokerages. Ian holds a Bachelor of Arts in English from The University of British Columbia, earned in 2011.