Matthew Waechter

Matthew Waechter has extensive experience in customer success and account management, currently serving as a Sr Customer Success/Retention Manager at realtor.com since November 2019, focusing on resolving account issues for customers. Prior to this role, Matthew worked at SMS Assist, L.L.C., where responsibilities included managing day-to-day maintenance workloads and overseeing large Fortune 500 accounts. Earlier experience includes being a Retention Specialist at Stericycle, where negotiation and problem-solving for diverse customer needs were key focus areas, and serving as a Data Hosting Solutions Specialist at Trustwave, emphasizing inside sales and client relationship building. Additional roles include Account Manager at CDW and Sr Sales Representative/Assistant Manager at Vector Marketing. Matthew's educational background includes studies at the University of Wisconsin-Madison from 2012 to 2013.