Jonathan Birriel

Jonathan Birriel is a results-driven Customer Success professional with over 7 years of experience in account management, customer success, and strategic operations. Currently pursuing a Bachelor’s Degree in Communication and Network Management, they specialize in scaling customer success programs and optimizing workflows to improve retention and customer outcomes. Jonathan has held roles at companies like Papaya Global and Expedia Group, where they design systems and strategies that enhance the customer journey and empower teams. Skilled in tools such as Salesforce, Excel, and Power BI, Jonathan thrives at the intersection of data, strategy, and execution.