Vivien Wallner

Vivien Wallner is a seasoned customer support professional with extensive experience in e-commerce and various sectors, including technology and tourism. Currently serving as a Customer Support Hero at Recart since September 2020, Vivien assists e-commerce businesses in optimizing visitor conversions and creates help articles for the Help Center. Prior to this, Vivien worked at Tresorit as a Customer Support Specialist, managing payment issues, subscriptions, and GDPR-related cases. Previous roles include a Customer Service Representative at GE, where support was provided to GE Water, and significant experience at IBM as a Team Leader and Transaction Management Specialist, focusing on sales support and contract management. Vivien holds a Bachelor of Arts in International Administration from the National University of Public Service and has also studied at Corvinus University of Budapest.