RecastSuccess
Kathleen Clark, CCSM, is a skilled professional with extensive experience in customer service and client relations across various industries. Currently a Bootcamp Member at RecastSuccess, Kathleen focuses on connecting career transitioners with inclusive employers in Customer Success. As a Customer Relationship Management Consultant, Kathleen operates a small consulting business that offers guidance in customer service, support, and success. Previous roles include Onboarding Associate at Alma and Account Coordinator at Cerebral, where Kathleen coached clients through onboarding processes. With a strong background in customer service, evidenced by recognition from Farm Bureau Financial Services for outstanding service and a positive impact on Net Promoter Score, Kathleen has also held management and administrative roles, demonstrating exceptional communication and operational skills. Currently pursuing a Bachelor of Science degree in Human Services and Family Studies with an emphasis on Psychology at Kansas State University, Kathleen is committed to enhancing professional connections and expertise in the customer success field.
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RecastSuccess
RecastSuccess supports Customer Success in three ways. 1. We change lives by helping mid-career professionals with non-traditional backgrounds identify transferable skills and build new ones so that employers find qualified, high-value, diverse candidates for important roles. 2. We provide early-stage startups with an experienced Fractional Head of Customer Success who grooms your first CS hire, to establish your CSM function for a fraction of the price of a full-time leader. 3. Customer Success training programs have an average 82 NPS. Join us for a hands-on workshop or chat with us about custom training to meet your unique needs.