Alex G. has extensive experience in customer support and enterprise management, currently serving as a Supervisor in Enterprise Support at Recharge since April 2021, overseeing a team dedicated to Top 500 brands and establishing industry-leading response SLAs. Previous roles include Tier 2 Support Lead and Senior Support Engineer, focusing on priority account management and in-depth customer issue analysis. Prior experience at Knack as a Customer Success Specialist involved addressing database inquiries and promoting best practices, while time at Shopify included roles as a Customer Service Analyst, Knowledge Management Specialist, and Support Engineer, emphasizing coaching, documentation, and technical support. Alex G. is currently pursuing a Certificate in Editing from the Poynter Institute.
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