Support and Operations

About

The Support and Operations team at Red Funnel ensures a seamless travel experience for passengers by handling customer inquiries, resolving technical issues, and managing onboard services. The Helpdesk Support Analyst provides technical assistance to both staff and passengers, while the Catering Assistant ensures the delivery of high-quality food and beverage services. The Contact Center Manager oversees customer communications, addressing any concerns promptly, and the Customer Experience member focuses on enhancing overall passenger satisfaction, contributing to Red Funnel's reputation for excellence.