Leland Lloyd

Leland Lloyd has a diverse work experience, starting with their most recent role as an Enterprise Customer Success Lead at Red Pepper Software since 2023. Prior to that, they worked as an Enterprise Customer Success Manager at BetterUp from 2022 to 2023, where they focused on driving results for client partners through coaching, strategy alignment, and presenting scientific results.

From 2020 to 2022, Leland was an Enterprise Customer Success Manager at LinkedIn, managing complex client relationships and running logistics for employee engagement programs. Leland achieved a 100% renewal rate and 30% expansion during their tenure, even amidst the pandemic.

In 2019, Leland took a sabbatical to travel with their family throughout Southeast Asia, visiting Thailand, Vietnam, Cambodia, Indonesia, and Japan.

Prior to that, from 2011 to 2019, Leland worked at Qualtrics in various roles, including Sr. Customer Success Manager, Corporate Account Executive, and Enterprise Customer Success Manager. During their time at Qualtrics, they were a top performer, managing large annual renewals with Fortune-500 companies in the Employee Engagement sector.

Overall, Leland Lloyd brings a wealth of experience in customer success management, coaching, strategy alignment, and program management to their current role as an Enterprise Customer Success Lead at Red Pepper Software.

Leland Lloyd holds a Master of Business Administration (MBA) degree from Purdue Global, which was completed between 2014 and 2015. Prior to that, they obtained a Bachelor of Science (B.S) in Industrial and Organizational Psychology from Brigham Young University - Idaho, completing it between 2009 and 2012. Leland also has additional certifications in Qualtrics Customer Experience Expert and Qualtrics Employee Experience Expert, both obtained in 2015 and 2016 respectively. Furthermore, they have undergone sales training in Force Management and Franklin Covey, although the specific details of these certifications are not mentioned.