PremKumar RaviChandran is a seasoned technical support professional with extensive experience in managing support teams across various industries. Currently serving as Technical Support Supervisor at RedBlackTree since February 2023, PremKumar oversees an offshore IT support team catering to over 100 cruise ships, providing both first and second level support for ERP software and onboard applications. Prior to this role, PremKumar was Support Team Lead at Zolve, where the focus was on assisting US customers through live support channels. Earlier professional experience includes serving as CS - Lead (Resolution Specialist) at Amazon, responsible for training and leading a team of 18-25 new hires in delivering customer support across North America, the UK, Australia, and domestic markets. PremKumar holds a Bachelor of Engineering in Mechanical Engineering from Anna University, completed in 2017.
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