Joshua Head is a skilled IT professional with extensive experience in product support and network operations. Currently serving as a Product Support Engineer at Redgate Software since October 2023, Joshua previously worked as a Production Support Analyst at CreditShop from November 2019 to February 2023, where responsibilities included monitoring website uptime, testing customer experience, and collaborating with developers to resolve software issues. Earlier roles include Systems Operations Technician at Qv21 Technologies, Inc., and various positions in network operations centers, such as NOC Tech II at One Source Networks and Lead NOC Technician at StarView Solutions. Joshua holds educational credentials from the University of Texas at Austin and Northwestern State University.
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