Redgate
Sarah-Louise Beckett is a seasoned professional with extensive experience in product support and customer service. Since April 2011, Sarah-Louise has served as Product Support Manager and previously as Customer Support Team Lead at Redgate Software, where responsibilities included leading a team that delivers first-line support to over 800,000 global customers, training and mentoring support specialists, and maintaining a customer satisfaction rating exceeding 95%. Prior to Redgate, Sarah-Louise worked at HSBC from March 2006 to March 2011 in various roles, including Customer Support Specialist and Customer Service Advisor. Sarah-Louise holds A Levels from Hills Road Sixth Form College.