Aedín Collins is a seasoned Technical Writer with extensive experience in user assistance and instructional design, currently serving at Red Hat since January 2022. Previously, Aedín worked at Technically Write IT, contributing to the development of user assistance for cloud and on-premise shipments and producing training documentation for SAP products. Aedín also created the award-winning parent and lifestyle blog, minisandmum.com, collaborating with notable brands like Netflix. Additional experience includes an internship at SAP focusing on user assistance research, as well as roles in insurance sales and customer service at Aviva, Citi, and eBay. Aedín holds a Professional Diploma in UX Design from Glasgow Caledonian University, a Master's degree in Technical Communication and E-Learning from the University of Limerick, and a Bachelor's degree in Communication and Media Studies from Mary Immaculate College, Ireland.
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