Leif Madsen is a seasoned software engineer with extensive experience in cloud service telemetry and telecommunications. Currently serving as Principal Software Engineer and Cloud Service Telemetry Architect at Red Hat since December 2015, Leif leads the OpenStack Metrics and Monitoring team, ensures technical quality, guides feature development, and collaborates with stakeholders on upstream projects. Previous roles include Director of Engineering at AVOXI, Lead UC Systems Engineer at thinkingphones, and contributions to various companies focused on VoIP technologies. Leif's technical expertise is complemented by a Telecommunications Technology Certificate from Sheridan Institute of Technology.